US Airways moves 200 overseas jobs back to Winston-Salem |
Written by David Horn
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Tuesday, 01 November 2011 10:17 |
(TEMPE, Ariz.) -- US Airways announced it has returned work previously handled outside of the United States to three U.S. call centers, including on in Winston-Salem. The Winston-Salem call center has 200 new jobs as a result of the move.
Two-hundred additional jobs are back at centers in Phoenix, AZ and Reno, NV. The airline’s onshore project is part of its agreement with the Airline Customer Service Employee Association – CWA and IBT, which represents more than 6,000 reservations and airport customer service employees employed by US Airways. The new positions meet a contractual requirement to handle all general reservations sales calls originating in the United States in U.S. call centers by Nov. 1, 2011.
"Today’s news is a testament to the positive relationship we have with the Airline Customer Service Employee Association," said US Airways Chairman and CEO Doug Parker. "The addition of 400 jobs is extremely good news for these three communities, for the CWA/IBT, and for our customers who will continue to receive the outstanding service they have come to associate with US Airways.”
US Airway will officially welcome the new employees to Winston-Salem on Thursday.
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