CHAPEL HILL – Blue Cross Blue Shield customers in North Carolina will be getting refunds as the company works on what officials say are their most serious system failures in years.

Spokesman Lew Borman says they will refund any money wrongly drafted from customers'  bank accounts. The insurer’s been dealing with the problem for a week, shortly after individual policies under the Affordable Care Act went into effect January 1.

About 25,000 customers were accidentally put into the wrong health plans. Borman also says the company took the wrong amount from the bank accounts of about 3,200 customers.  He says there were a number of reasons for snafus, and tens of thousands of calls from customers.

Many customers across the state say they've called the company with issues to spend hours on hold, others say their bills for the December or January are incorrect. Some complain that they have yet to receive an insurance card from the company after paying this month's premium last month.

Jim Lowe is an Asheville business owner who is having problems with the company.  He says he spent 3 hours on hold waiting for a Blue Cross worker to help solve his problem, only to be told they were not able to pull up any information about his account.

BCBSNC has apologized for the problems, saying the company has been experiencing an influx of calls over the last seven days. The Affordable Care Act requires plans to be renewed before or by January, and anyone who waited until the last minute is now trying to get issues resolved.  BCBS serves more than 300,000 customers in North Carolina, making it one of the largest insurers participating in the A.C.A.